Refund policy

Thank you for purchasing Stitch by Stitch. Hug by Hug. We want every customer to receive a book they can enjoy and treasure.

1. Print-on-Demand Orders

Our hardcover books are printed on demand through our printing partner, IngramSpark.

Because each book is produced specifically for an order, we generally do not accept returns or exchanges for change of mind, accidental purchases, or unwanted items once production has begun.

2. Damaged, Defective, or Incorrect Books

If your book arrives damaged, has a printing defect, or is not the item you ordered, please contact us within 14 calendar days of delivery.

When contacting us, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the book and any damaged packaging, when available

We will review your request and arrange an appropriate replacement or refund when the issue is confirmed.

You will not be charged additional shipping for a replacement provided because of our error or a qualifying product defect.

The 14-day reporting period does not limit any rights or remedies that cannot legally be excluded.

3. Order Cancellations

You may request cancellation before your order enters production.

Once printing has begun, we may be unable to cancel the order.

If an order is successfully canceled before production, we will refund the amount paid for that order.

4. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the shipment with our printing and shipping partners and arrange an appropriate resolution, including a replacement or refund when warranted.

5. Approved Refunds

Approved refunds will be issued to the original payment method.

Please allow time for your payment provider or financial institution to process the refund after it has been issued.

6. Returning a Book

Please contact us before returning any book.

Do not send returns directly to IngramSpark unless we specifically instruct you to do so.

If a physical return is required, we will provide instructions.

7. Contact Us

For cancellation requests, delivery concerns, damaged books, or refund questions, please contact us using the contact information provided on our website.

We appreciate your support of Stitch by Stitch. Hug by Hug.